![]() ![]() Information uploaded to Persona is retained for a period of 90 days. What is Persona, and why is Roblox using them?Ī: Roblox has partnered with Persona, a third-party service provider, to verify the identity of account owners who wish to access additional social features and age-appropriate content. Q: I noticed something called Persona in the verification process. ![]() In most countries, you will be able to use a driver’s license, residency card, or passport. Q: What countries and document types are supported for age verification?Ī: Age verification is already supported in over 180 countries globally. How do I fix this?Ī: Please contact Customer Support if you wish to update your age after ID verification When a government-issued ID is scanned for verification, an anonymized value is generated, allowing Roblox to safely verify identity without risking exposure of the user’s real identity. If you successfully verify your age, we will correct the birthday on your Roblox account with the one you provided on your ID document.Ī: Yes! We want you to know that we take our community’s safety and privacy seriously, and Roblox never stores raw ID document data. ![]() Q: What if the birthday on my ID is different from the one on my Roblox account?Ī: Don’t worry. To learn how Roblox processes your personal and biometric data, refer to the Roblox Privacy Policy and Roblox Biometric Privacy Notice. We use date of birth to ensure that the age on your account is accurate. Once verification is complete, we anonymize your identity and discard any personal data we collect from your documents except your date of birth. Q: How do I know when my age is verified?Ī: After you finish submitting your document and selfie for verification, In Settings > Account Information, you should see an indicator under your birthday that says “Age Verified” with a checkmark next to it.Ī: We use advanced image processing technology to ensure your documents are legitimate, and that you are in fact who you say you are. Documents in certain countries may also take longer than others, such as when non-Roman characters are present. Blurry images will take a longer time to process. What is happening?Ī: Make sure the image you capture is clear and the entire document is in the frame. UPDATE: Went on holiday for like a week and now im back home and suddenly its working again.? I guess you just have to wait for it to come back? Either way Roblox needs to fix this, it’s really annoying.Q: After uploading my ID, my verification has been pending for a long time. To be honest, I dont really know I'm just really confused and I need help. There is also a red triangle with an exclamation mark next to the mic icon which I thought meant I had a connection issue or something. I can also hear in-game sounds and the sound of people walking around and jumping so it's not like I cant hear completely. I've tried reinstalling Roblox, updating, changing inputs and outputs, switching my mic + headphones, turning voice chat off and on again, resetting my pc and nothing is working.Īlthough yesterday I played on my VR and the mic worked just fine there so I know I haven't been banned from it. This has been going in for a couple days now and I've searched the entire internet practically for a reason for this but nothing seems to be coming up. ![]()
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